We strive to give you the best customer experience possible. However, mistakes are inevitable. If you have suffered inconvenience, you can file a complaint by telephone, email or in writing.
We will immediately look into the matter and resolve the issue by the end of the next business day. If the matter requires additional time, we will at least send you an acknowledgement email detailing steps being taken to resolve your issue.
In the rare case that we are not able to resolve the issue, we will notify you. We will inform you about the interventions that we have taken and give you an indication as to when we expect to provide you with a final response.