Complaints Procedure
We at Speedy Quid are committed to maintaining an outstanding customer service in all we do. However, we do realise that there will be times when we do fall below our expected levels in the eyes of our customers. If you are not satisfied with any aspect of our service or products we would like you to tell us your concerns. You may contact us in any way which is convenient to you including by telephone, in writing or by email.
Telephone
0800 988 4435
E mail
customerservices@speedyquid.com
Address
Customer Services Director
Speedy Quid
100 Fenchurch Street
London
EC3M 5JD
We will do our best to resolve your complaint by the end of the next business day. If we are unable to do this, we will send you a prompt written acknowledgement of your complaint. This will tell you who is dealing with it and when you can expect a full response – this will normally be no more than four weeks following receipt of your complaint.
If we are not able to resolve the matter within four weeks we will write to you again. We will tell you what action we have taken and give you an indication of when we expect to be able to provide you with a final response – this will always be within eight weeks following receipt of your complaint.
If you are still unsatisfied at this point, you have a further course of action open to you. If you are dissatisfied with our final response, you can ask the Financial Ombudsman Service for an independent review. We will enclose a leaflet from the Financial Ombudsman Service in our final response letter to assist you if you decide to pursue this further course of action. You should contact the Financial Ombudsman Service within six months of receiving our final response.
If you have a complaint you cannot resolve with the LENDER then the Financial Ombudsman service may be able to help you. Phone 0845 080 1800 or visit
www.financial-ombudsman.org.uk
Complaints Procedure
Complaints Procedure
We at Speedy Quid are committed to maintaining an outstanding customer service in all we do. However, we do realise that there will be times when we do fall below our expected levels in the eyes of our customers. If you are not satisfied with any aspect of our service or products we would like you to tell us your concerns. You may contact us in any way which is convenient to you including by telephone, in writing or by email.
Telephone
0800 988 4435
E mail
customerservices@speedyquid.com
Address
Customer Services Director
Speedy Quid
100 Fenchurch Street
London
EC3M 5JD
We will do our best to resolve your complaint by the end of the next business day. If we are unable to do this, we will send you a prompt written acknowledgement of your complaint. This will tell you who is dealing with it and when you can expect a full response – this will normally be no more than four weeks following receipt of your complaint.
If we are not able to resolve the matter within four weeks we will write to you again. We will tell you what action we have taken and give you an indication of when we expect to be able to provide you with a final response – this will always be within eight weeks following receipt of your complaint.
If you are still unsatisfied at this point, you have a further course of action open to you. If you are dissatisfied with our final response, you can ask the Financial Ombudsman Service for an independent review. We will enclose a leaflet from the Financial Ombudsman Service in our final response letter to assist you if you decide to pursue this further course of action. You should contact the Financial Ombudsman Service within six months of receiving our final response.
If you have a complaint you cannot resolve with the LENDER then the Financial Ombudsman service may be able to help you. Phone 0845 080 1800 or visit
www.financial-ombudsman.org.uk